FAQ

Frequently Asked Questions

Shipping

How much does shipping cost?
Standard shipping within the US is $5.99. Orders over $75 qualify for FREE shipping! Expedited shipping is available for $14.99.

How long does delivery take?
Standard delivery takes 5-8 business days. Expedited takes 2-4 business days. International orders take 6-12 business days (standard) or 1-5 business days (express).

Do you ship internationally?
Yes! We ship to 27+ countries including Canada, UK, Germany, France, Australia, Japan, and more. Standard international shipping is $14.95.

Returns

What is your return policy?
We offer a 30-day hassle-free return policy on all items. Items must be unused and in original packaging.

How do I start a return?
Email us at support@gobingya.com with your order number and reason for return.

Orders

How do I track my order?
Once your order ships, you will receive a tracking number via email.

Can I cancel or modify my order?
Orders can be modified within 2 hours of placement. Contact us ASAP at support@gobingya.com.

Payment

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay.